store Policy

Shipping and Refunds Policy

Shipping Policy

Processing Time 2 - 7 Business Days Processing Time:

The journey of your order begins with precision and care. Within 2 to 7 business days, our team meticulously reviews and verifies your order details. This phase ensures the accuracy of your order and allows us to select the optimal shipping company to dispatch your goods efficiently. While certain items may be shipped separately, we guarantee that you'll receive tracking numbers for all items, alleviating any concerns.

During this time, our team conducts a thorough quality check and takes utmost care in packaging your items to ensure they reach you in perfect condition. Please note that the processing time may be influenced by the stock status of individual items and may also be affected by holidays.

Shipping Time 8 - 25 Days Shipping Time:

The next phase commences once your goods leave our warehouse. The 8 - 25 days timeframe applies specifically to orders shipped to the following places: US, CA, AU, UK, EU and NZ. For other countries, please allow an extended shipping period of 3-4 weeks.

It's crucial to consider that shipping times may be influenced by variable customs clearance durations or holiday periods. Our commitment is to ensure that your items are delivered to you in the best possible condition and within a reasonable timeframe.

Delivery Confirmation: Enjoy Your Order!

Your order has successfully reached you, and we sincerely hope you find it as delightful as we do. Each order receives our dedicated effort and care, and your satisfaction is our utmost priority. Share your thoughts by giving us a review on our website – we'd greatly appreciate it.

Shipping Information:

We are committed to providing you with the best shipping options, regardless of your location. Every day, we deliver to hundreds of customers worldwide, ensuring the highest levels of responsiveness to meet your needs.

Shipping Addresses and Information:

We dispatch items using the exact address and information provided during checkout. Once items are shipped, changes to the address or information are not possible. Ensure that the information provided is complete and accurate, including details like phone numbers and email addresses, to facilitate timely and secure delivery.

It is crucial to note that any order not successfully delivered will be the responsibility of the customer. Unfortunately, we cannot accept responsibility for packages reported as delivered by the carrier. Refunds or credits will not be issued for packages that the carrier confirms as delivered.

Delivery Time: The standard delivery time is normally 8-25 days, depending on the destination. However, delays may occur due to various factors. 🌟

Refunds Policy

Refund Policy

Returns/Refunds/Exchanges: To minimize our carbon footprint, we currently do not offer returns, exchanges, or store credit. Additionally, returns, exchanges, store credit, or refunds for issues such as ordering the wrong size, item no longer wanted, sale, or clearance items, etc., are not available.

Before placing an order, carefully review the size chart. Please expect a 1-3cm standard deviation in measurements, as our manufacturers cannot guarantee every item is made exactly the same.

Contact us within 15 days of successfully receiving the item if you have any complaints or concerns.

For any inquiries about an item, please contact us before purchasing to ensure your 100% satisfaction. Reach out to us through our contact form or email us at support@clubstar.store.

Damages/Incorrect Items/Out-of-Stock Items/Unable to Ship Items: Refunds are provided if you can prove the item is damaged/flawed, if the item is out-of-stock, if you received the wrong item, or if we are unable to ship the item.

If the item is damaged/flawed, send clear photos of the damage to support@clubstar.store, and we will assess the damage to determine whether to issue a refund.

Note that some items, like jeans, shorts, and skirts, may come with a buttonhole that is not open. If this happens, you can open the hole with a small pair of scissors or a seam ripper. If you are unable to open the hole, contact us. We cannot guarantee a refund, as some manufacturers leave the buttonhole sewn shut to indicate the item is new and unworn. Juneptune is not liable for injuries that may occur while trying to open the buttonhole.

If an item is out of stock or if you received an incorrect item, we will send you a new one and let you keep the other one for free or issue a refund on the item to your original payment method. If we are unable to ship an item due to circumstances beyond our control, we will issue a refund on the item to your original payment method.

Cancellations are not accepted once orders have been processed for shipping. Changes to your order are allowed; contact support@juneptune.com as soon as possible. In some cases, orders may get sent out before we can process the requested changes.

Customer’s Mistake on Address: We are not liable if an incorrect address is entered during checkout. Ensure your billing and shipping addresses are correct before placing your order. We are not responsible for lost or stolen mail after recorded delivery.

If we made an error in the shipping address, we will take full responsibility for the original order by either reshipping or refunding it.

If a package cannot be delivered due to an incorrect address, the shipping company will destroy it. The tracking number may update as “return to sender” by default, but it will not be returned to us. We cannot refund or reship in this situation.

If your order is lost in transit due to an error caused by the shipping company, we will contact the shipping company to locate your package. If your package cannot be located, we will reship your order at no extra charge. 🌐✉️

Terms and condiction 

These terms and conditions outline the terms of service governing your use of our website, products, and services. By accessing and using our website, you agree to comply with these terms and conditions. If you do not agree with any part of these terms, kindly refrain from using our website.

Use of Website: Our website is intended for lawful purposes only. You are prohibited from using our website for any illegal or unauthorized purpose.

Intellectual Property: All content on our website, including text, graphics, logos, and software, is the property of clubstar  or our affiliates and is protected by copyright and other intellectual property laws. Reproduction, modification, distribution, or display of any part of our website requires our prior written consent.

Products and Services: We provide products and services for purchase on our website. We reserve the right to alter or discontinue any product or service at any time without notice. Prices of our products and services may also be modified at our discretion.

Payment: By making a purchase, you agree to pay the full price for any product or service. Your credit card or other chosen payment method will be charged the full amount at the time of purchase.

Shipping: Orders will be shipped to the address provided during checkout. We are not responsible for any lost or stolen packages after delivery.

Returns and Refunds:At club star , our commitment to sustainability drives our policies. In line with this commitment, we do not accept returns or offer refunds to minimize our carbon footprint.

We encourage our customers to make informed purchasing decisions, carefully reviewing product details, sizing, and specifications before completing a purchase. This approach not only contributes to environmental sustainability but also ensures your satisfaction with our products.

Please note that exceptions will be made only for instances of product defects or errors on our part. If you believe you have received a defective item, please contact us at support@clubstar.store within 30 minutes of receiving your order.

We appreciate your understanding and cooperation in our efforts to reduce environmental impact. If you have any questions or concerns, feel free to reach out to us at support@clubstar.store .

Disclaimer of Warranties: We make no representation or warranty, express or implied, regarding the content or products on our website. All warranties, including implied warranties of merchantability and fitness for a particular purpose, are disclaimed.

Limitation of Liability: Juneptune and its affiliates shall not be liable for any direct, indirect, special, incidental, or consequential damages arising from or in connection with the use of our website or products and services.

Indemnification: Users agree to indemnify and hold club star  and its affiliates harmless from any claim or demand, including reasonable attorneys' fees, arising from or related to their use of our website or products and services.

Changes to Terms: We reserve the right to modify these terms and conditions at any time without notice. By continuing to use our website after such changes are posted, you accept the modified terms and conditions.

Thank you for choosing club star ! If you have any questions or concerns regarding these terms and conditions, please contact us at support@clubstar.store .

 

Tracking order

CHECK AVAILABILITY

Order Shipment and Tracking Information 🚚🔍

Shipping Confirmation: Once your order sets sail on its journey to you, expect a swift notification in the form of a shipping confirmation email. This email will contain all the details you need to keep tabs on your package's progress.

Tracking Information: For orders with tracking information, you can conveniently monitor its movement online. Here are the designated websites for tracking based on the type of tracking code:

As your order approaches its final destination, you can also track it on your local postal service website using the provided code. Please be aware that, unfortunately, in some countries, including the UK, Australia, Germany, Netherlands, Spain, Canada, Central America, and South America, postal services may not consistently offer online tracking after the order has arrived at the destination country.